Reserve Cancel Confirm Policy

Terms & Conditions

We advise you to guarantee your reservation against credit card or a cash deposit. Companies/ Travel Agents enjoying credit facility can guarantee by sending a voucher/ authorized letter duly signed by an authorized person. Request you to provide a valid Photo ID (Mandatory) at the time of check-in for all occupants in the room. Pan Card will not be accepted as photo ID.

Individual Bookings Cancellation/ No Show/ Advance Payment Policy

50% retention will be charged on cancellation 72 hrs prior to check-in.

100% retention will be charged on cancellation 48 hrs prior to check-in or NO SHOW.

No cancellation will be entertained during festival dates, weekends & special dates.

Group/ Social Events (Rooms and Banquets) Payment Policy and Schedule/ Cancellation

All events must be paid in full by 10 scheduled days before the date of the function.

Payment schedule:

25% advance of the estimated billing at the time of booking confirmation.

Rest 50% advance within 45 days after the date of booking confirmation.

Rest 25% advance 1 month before the function date.

Balance due (Extras) after the estimated billing needs to be cleared immediately after the function. Advance payment will be forfeited/levied for cancellation prior to arrival & the payment will not be refunded nor adjusted for future bookings.

In any case, if the booking gets cancelled, the organization or individual will be responsible for 100% retention of the room rentals and food/beverages revenue which was given at the time of booking confirmation. In case of amendment in the confirmed date, the booking may be considered as the cancellation and the hotel reserves the right to apply the retention charges.

GST Number To Be Provided At The Time Of Reservation/Check-in. If Provided Later, The Amendment To The Same Will Not Be Entertained.

The Management holds the rights to cancel the booking without prior notice if 100% payment has not been received before check-in/functions.

Apart from its timeless beauty and charm, the VIVAAN sets the standard of exquisite luxury with its smart in-room services, same-day laundry, ample parking space, travel desk and 24-hour security.

On top of that, a team of highly trained and dedicated staff with warm greetings, a friendly smile and the aroma of our signature fragrance will definitely uplift your spirits.