134, Milestone, NH-44 (Earlier NH-1), Jhanjhari, Karnal, Haryana 132001 | +91 98960 10000 | info@thevivaan.com

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Reserve Cancel Confirm Policy

Please read our terms of behavior and guidelines while using our services.

Reservation Policy

  • Reservations can be made online, via phone, or at the front desk.
  • All bookings require valid ID proof and contact information.
  • Advance payment or a valid credit card may be required to confirm the reservation.
  • Check-in time: 2:00 PM | Check-out time: 11:00 AM

Cancellation Policy

  • No cancellation charges if cancelled at least 48 hours prior to check-in date.
  • 50% of booking amount will be charged if cancelled within 24–48 hours before check-in.
  • Full booking amount will be charged for cancellations within 24 hours or no-show.
  • Group bookings may have a separate cancellation policy, depending on agreement.

Refund Policy

  • Refunds (if applicable) will be processed within 7–10 working days.
  • Refunds will be credited back to the original payment method used.
  • Any service or convenience fees are non-refundable.

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